Questions
Before you join
What is this?
One place on your phone for the surgeons you call on, the stock in your trunk, the miles you drove and the commission you are owed. Built for independent medical device reps, not for pharma.
How is this different from the route planners I have seen?
Most of them hand you an empty table and ask you to upload a spreadsheet of your own doctors. This starts with every Medicare-billing provider in the country already loaded, with their case volumes. Tell it the state you cover and the specialty you sell into, and it shows you the surgeons ranked by how much they actually operate. You tick the ones you call on. From those, it works out which hospitals and surgery centres you are walking into.
How do I get in?
Either a distributor or another rep sends you an invite link from their phone, or you request access and we come back to you. We are onboarding a small number of reps at a time right now, on purpose, so that we can fix what breaks while it is still a short list.
I run my own bag. I do not work for a distributor.
That is fine, and it is who this is for. You get your own account that nobody else can see into, and you connect your own QuickBooks and your own doctors.
What does it cost?
Ask us when you request access. We are not posting a price while we are onboarding the first group.
Is this available outside the United States?
No. The provider and facility data is Medicare data, so it is United States only.
Your book
What is my book?
The surgeons you ticked, and the hospitals and surgery centres they operate in. Everything else in the app hangs off it, so it is worth ten minutes up front.
I ticked my surgeons. Where did the hospitals come from?
From the surgeons. If four of the people you tick operate at the same hospital, it offers you that hospital and tells you why. You can add places it did not guess.
A hospital in my area is missing, or appears twice.
Tell us and we will look. The source data issues more than one number for the same building, which used to show up as duplicates in search. That is fixed. If you are still seeing a double, it is a different cause and we want to know.
Bob
What is Bob?
The assistant. Text it or type to it. It knows your book, so you can ask it what you promised someone, what to expect before a visit, or to sort out something that needs a human.
What can I ask it?
Things like: what did I promise Dr Alci. Who is on for tomorrow. I told the office I would get them a loaner set. Log 45 miles. It is better at things inside your book than at general questions.
Does Bob do things on my behalf?
It will draft and queue a message, and a person on our side handles requests that need a human, like travel. It does not send anything to a surgeon's office without you.
Routes and mileage
Does it know where I am?
Only if you let it. Your phone asks once. If you said no, search still works but it cannot sort by what is closest, which is why results can come back from the wrong end of the country. In Safari: tap aA in the address bar, then Website Settings, then Location, then Allow.
How accurate are the distances?
Close enough to plan a day, not exact to the door. Mileage shown next to a stop is measured from the centre of the postcode, so two places in the same postcode read the same distance. Navigation itself uses the real street address, so turn-by-turn takes you to the right building.
How do I log my miles?
Enter your odometer at the start and end of the day and it does the subtraction. The readings always win over anything the app estimated, because the readings are the thing you would show an auditor.
Can I just tell Bob how many miles I drove?
Not yet. We are adding it, and when we do, a number you reported yourself will be recorded as exactly that, kept separate from a figure the app worked out on its own. That distinction matters if anyone ever asks you to prove the log.
Is this a mileage log I can use at tax time?
It records the date, the stops and the odometer readings, which is the substance of what is asked for. We are not your accountant, and you should check with yours on how they want it presented.
Who can see my numbers
If I join a distributor's account, can they see my commission?
They can see what relates to the business you do with them, because they are paying it. That is the point of being on their account.
Can another rep see my book?
No. Reps on the same account do not see each other's surgeons, visits, stock or commissions.
Can you see my data?
We can reach it to support you and to fix things, and we do not sell it or share it. The surgeon and facility data in the app is public Medicare data and is not yours or anyone's privately.
Does this hold patient information?
It is not built to, and there are no fields for it. Do not type patient names, dates of birth, record numbers or anything identifying into notes. Write the procedure and the kit, not the patient.
If I leave, what happens to what I put in?
Ask us and we will get you your data. Your book, your visits, your mileage and your commission records are yours.
When something is wrong
Something is broken or a number looks wrong.
Tell Bob or email MyBob support. Say what you expected and what you saw. If it is a number, say which screen. We would rather hear it early and small.